MHLS Advisor, MnS [S]

Who you are

You are a customer-focused professional who thrives in a dynamic contact center environment. You excel at real-time communication and problem-solving, delivering exceptional customer service to employees. Your ability to build positive relationships through empathetic and effective communication sets you apart. You are legally authorized to work in Costa Rica and are looking for a full-time, temporary role that may lead to further opportunities.

What you'll do

As a Customer Support Advisor, you will be at the forefront of Amazon's HR contact center operations, primarily handling live phone calls and chats. You will assist employees with various HR-related topics, including time-off requests, employee relocations, offboarding processes, employment verification, benefits inquiries, and pay and compensation services. Your role will involve providing best-in-class HR support to Amazon employees, applicants, and candidates globally, ensuring that their needs are met efficiently and effectively.

What we offer

This position is a seasonal role lasting 11 months, with the possibility of extensions or conversions to a permanent role based on business needs and your performance. While this role does not offer relocation benefits, it provides an opportunity to work with a leading company in a supportive environment. You will be part of a team that is committed to making Amazon the Earth's Best Employer, contributing to a culture that values exceptional talent and dedication.