The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • London, England
Intercom is seeking a Senior Product Engineer to solve real customer problems through technical expertise. You'll work on both back-end and front-end systems, utilizing skills in Java and Machine Learning. This role is based in London.
You have 5+ years of experience as a product engineer, adept at solving complex customer problems through innovative technical solutions. Your background includes both back-end and front-end development, allowing you to contribute effectively across the entire product stack. You are comfortable collaborating with multidisciplinary teams, including designers, product managers, and data analysts, to create seamless user experiences. Your technical knowledge is complemented by a strong understanding of customer needs, enabling you to build solutions that truly resonate with users. You are passionate about leveraging AI technologies to enhance customer service and improve overall product functionality. You thrive in environments that challenge you to push boundaries and deliver exceptional value.
Experience with AI technologies and customer service platforms is a plus, as is familiarity with building scalable systems that can handle high user demand. You are also encouraged to bring any experience with agile methodologies and cross-functional team collaboration to the table.
As a Senior Product Engineer at Intercom, you will be responsible for developing technical plans that align with our mission to enhance customer experiences through AI. You will work on building robust systems that support our AI agent, Fin, and contribute to the Intercom Customer Service Suite. Your role will involve tackling exciting scaling challenges, ensuring app availability, and enhancing security measures. You will collaborate closely with your team to design and implement features that improve user engagement and satisfaction. Your contributions will directly impact how businesses interact with their customers, making your work both meaningful and rewarding. You will also have the opportunity to mentor junior engineers, sharing your expertise and fostering a culture of continuous learning within the team.
Intercom provides a dynamic work environment where innovation is encouraged and valued. You will have the chance to work on cutting-edge technologies and contribute to a product that is trusted by nearly 30,000 global businesses. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to set a new standard for customer service and make a real difference in how businesses connect with their customers.
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