Spanish Customer Support Specialist

Who you are

You are fluent in both English and Spanish, with at least one year of experience in a technical support role, ideally within a software or technology company. You possess a strong foundation in technical troubleshooting and enjoy tackling complex technical queries. Your ability to understand and utilize product documentation effectively allows you to resolve customer issues efficiently. You are self-motivated, curious, and eager to learn, embodying a growth mindset that drives your professional development. You demonstrate a strong customer-first mentality, always looking to add long-term value to customer interactions. You thrive in a collaborative environment and are comfortable navigating ambiguity, contributing positively to the company culture.

What you'll do

In this role, you will utilize phone, live chat, and web tickets to partner with customers, effectively addressing their product-related queries. You will deliver a human and proactive support experience, applying creative problem-solving techniques to help customers optimize their use of HubSpot tools and grow their businesses. Your collaboration within a dynamic team environment will foster a positive and inclusive culture where continuous learning and feedback are encouraged. You will be responsible for ensuring customer satisfaction by providing timely and accurate responses to inquiries, troubleshooting issues, and guiding customers through the features of HubSpot products. You will also have the opportunity to develop your technical skills and gain comprehensive knowledge of the product and related technical concepts.

What we offer

HubSpot offers a flexible work environment, allowing you to work from our vibrant Dublin office, 100% remotely, or a mix of both. You will be part of a supportive team that values collaboration and continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us to make a meaningful impact on our customers' success and contribute to a culture of learning and growth.