Production Partner, Distributed Retail - Bend, Oregon

Who you are

You have a strong background in operations management, ideally within the finance or retail sectors — you understand the intricacies of customer service and operational efficiency. Your experience has equipped you with the skills to lead teams and drive initiatives that enhance the customer experience. You thrive in environments that prioritize innovation and collaboration, and you are passionate about making home finance more accessible to everyone.

You possess excellent communication skills, allowing you to effectively engage with various stakeholders — whether it's collaborating with team members or presenting ideas to leadership, you know how to articulate your vision clearly. You are detail-oriented and have a knack for problem-solving, which helps you navigate challenges and implement effective solutions.

Your ability to analyze data and derive actionable insights is a key asset — you understand how to leverage metrics to improve processes and drive performance. You are adaptable and open to feedback, always looking for ways to grow and improve both personally and professionally.

Desirable

Experience in the fintech industry is a plus, as it gives you a deeper understanding of the unique challenges and opportunities in home finance. Familiarity with customer relationship management tools and operational software will help you hit the ground running in this role.

What you'll do

As a Production Partner at Better, you will play a crucial role in enhancing the homeownership experience for customers. You will work closely with cross-functional teams to develop and implement strategies that streamline operations and improve service delivery. Your focus will be on creating a seamless journey for customers, ensuring they receive the support and guidance they need throughout the loan process.

You will lead initiatives aimed at optimizing workflows and enhancing team collaboration — your insights will help shape the operational framework that supports Better's mission of making home finance more affordable and accessible. You will also be responsible for monitoring performance metrics and identifying areas for improvement, ensuring that the team meets its goals and delivers exceptional service.

Collaboration is key in this role, as you will partner with various departments to align operational strategies with company objectives. You will facilitate communication between teams, ensuring that everyone is on the same page and working towards common goals. Your leadership will inspire your team to excel and embrace a culture of innovation and excellence.

What we offer

At Better, you will be part of a dynamic and forward-thinking company that is committed to transforming the mortgage industry. We foster a culture of collaboration and personal growth, providing opportunities for you to develop your skills and advance your career. You will work alongside a team of dedicated professionals who share your passion for making a difference in the lives of homeowners.

We offer competitive compensation and benefits, along with a supportive work environment that encourages creativity and innovation. Join us in our mission to redefine the homeownership experience and make a lasting impact in the industry.