Senior Client Services Project Manager

So, what’s the role all about?

We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

How will you make an impact?

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans.
• Develop detailed project plans aligned with the SOW.
• Lead multiple projects concurrently.
• Track action items and enforce accountability across stakeholders.
• Identify and mitigate risks early.
• Lead post-project evaluations.
• Communicate clearly and regularly with all stakeholders.
• Foster a culture of collaboration and excellence.

Have you got what it takes?

• Minimum 5+ years of project management experience.
• Proven track record managing multiple projects.
• Comfortable working with technical teams.
• Experience serving as the primary client contact.
• Skilled in developing and maintaining detailed project plans.
• Proactive in managing risks and escalations.
• Highly organized and detail-oriented.
• Proficient in MS Project, Jira, Asana, or Smartsheet.
• Must be authorized to work in the US.

 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

 Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 9593

Reporting into: Senior Director – Professional Services

Role Type: Individual Contributor