Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As our GTM Operations Analyst, Compensation, you’ll own end-to-end compensation operations for our go-to-market teams. You’ll ensure plans are accurate, motivating, and aligned to business goals — building the infrastructure that scales with Cresta’s growth.

Location: Remote within the U.S.

Responsibilities:

Manage the entire GTM compensation lifecycle — plan design, modeling, rollout, payout validation, dispute management
Maintain and optimize commission workflows and tools (e.g., CaptivateIQ, Spiff, Xactly)
Partner with Sales, Finance, and HR to align on targets, quotas, and payout processes
Audit and reconcile payout data monthly to ensure accuracy and compliance
Analyze comp performance and recommend improvements
Support rollout of new comp plans and communication to GTM teams
Develop dashboards and reporting to visualize plan impact and ROI

Qualifications We Value:

2–5 years in Sales Compensation, Revenue Operations, or related field
Strong Excel / Google Sheets modeling skills (pivot tables, what-if scenarios, data validation)
Understanding of GTM comp structures: quotas, accelerators, clawbacks, SPIFFs
Experience with comp tooling (CaptivateIQ, Spiff, Xactly, or equivalent)
Excellent stakeholder management and communication skills
Detail-oriented, organized, and thrives in a fast-moving environment

Nice to Haves

Experience in SaaS / high-growth B2B environment
Familiarity with Salesforce, Looker, or BI tools
Exposure to quota setting or territory design

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $90,000 - $120,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

About Cresta

Key Highlights

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🌟 Culture

GTM Operations Analyst, Compensation

Job Description

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