Enterprise Implementation Consultant

Who you are

You have a strong background in customer success or implementation, ideally with experience in technology or IoT solutions. You understand the importance of guiding clients through their journey and ensuring they derive maximum value from the products they use. Your communication skills are top-notch, allowing you to build trust and rapport with enterprise clients. You are proactive in identifying customer needs and addressing them effectively, ensuring a smooth onboarding process. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service. You are adaptable and can navigate the complexities of enterprise-level deployments, ensuring that clients feel supported throughout their journey.

Desirable

Experience in the IoT industry or with similar technology solutions is a plus. Familiarity with project management tools and methodologies will help you excel in this role. A background in operations or strategy can also be beneficial as you work to align customer goals with Samsara's offerings.

What you'll do

As an Enterprise Implementation Consultant at Samsara, you will be the trusted point of contact for our largest customers, guiding them through the onboarding process and ensuring they successfully adopt our IoT solutions. You will work closely with clients to understand their unique needs and challenges, helping them to leverage our platform effectively. Your role will involve collaborating with sales teams to transition clients smoothly from the sales process to implementation. You will provide training and support to clients, ensuring they are equipped to use our products to their fullest potential. You will also monitor customer engagement and satisfaction, proactively addressing any issues that arise. Your insights will be valuable in shaping product improvements and enhancements based on customer feedback. You will play a key role in driving customer advocacy and renewal, ensuring long-term success for both the clients and Samsara.

What we offer

At Samsara, you will be part of a dynamic team that is dedicated to transforming physical operations through innovative technology. We offer a supportive work environment where you can make a real impact. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge IoT solutions. Our company culture values collaboration, creativity, and a commitment to excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.