Strategic Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within the tech or fintech industry — your experience has equipped you with the skills to build strong relationships and drive customer satisfaction. You understand the importance of identity verification and risk solutions, and you are passionate about helping clients navigate these complex areas. You possess excellent communication skills, allowing you to articulate technical concepts to non-technical stakeholders effectively. You are a proactive problem solver who thrives on finding solutions that meet customer needs and enhance their experience with our products. You are comfortable working in a fast-paced environment and can manage multiple client accounts simultaneously while maintaining a high level of service. You are a team player who enjoys collaborating with cross-functional teams to ensure customer success and satisfaction.

Desirable

Experience in the identity verification or financial services sector would be a plus, as would familiarity with APIs and technical integrations. A background in project management or experience working with engineering teams can also be beneficial in this role.

What you'll do

As a Strategic Customer Success Manager at SentiLink, you will be responsible for onboarding new clients and ensuring they have a smooth experience with our identity verification solutions. You will work closely with clients to understand their needs and help them leverage our products to achieve their goals. You will act as the primary point of contact for your clients, providing ongoing support and guidance to ensure they are satisfied with our services. You will collaborate with the product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience. You will also develop and deliver training sessions to help clients maximize the value of our solutions. Your role will involve analyzing customer data to identify trends and opportunities for improvement, as well as proactively addressing any issues that arise. You will contribute to the overall strategy of the customer success team, helping to shape processes and best practices that drive customer satisfaction and retention.

What we offer

SentiLink offers a competitive salary range of $180,000 to $210,000 per year, along with equity and comprehensive benefits, including employer-paid health insurance for you and your dependents. We provide a flexible paid time off policy and a home office stipend to support your work environment. You will have the opportunity to participate in regular company-wide in-person events, fostering a strong sense of community within our digital-first company. Our corporate values emphasize follow-through, deep understanding, and a commitment to doing something smart, creating a culture that encourages innovation and collaboration. We believe in empowering our employees to make a meaningful impact in the identity verification space, and we encourage you to apply even if your experience doesn't match every requirement.