Seamless identity solutions for a safer world
CLEAR, founded in 2010, is a secure identity platform that enhances user experiences across various sectors, including travel and healthcare. With CLEAR Lanes available in over 70 airports and venues nationwide, the company streamlines processes like airport security and doctor appointments. Headqua...
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy. CLEAR also offers comprehensive health benefits...
CLEAR fosters a culture of innovation and customer-centricity, focusing on technology that simplifies identity verification. The company values transp...
CLEAR • New York, New York, United States
CLEAR is seeking a VP of Customer Success to lead the vision for customer value and drive adoption and retention across their B2B customer base. This role requires strong leadership and strategic skills to enhance customer relationships and loyalty.
You have extensive experience in customer success leadership, ideally with a focus on B2B environments. You understand the importance of driving customer value and have a proven track record of increasing product adoption and retention. Your leadership style is collaborative, and you excel at building trust with both customers and internal teams. You are data-driven and can leverage insights to influence product strategies and enhance customer experiences. You thrive in fast-paced environments and are passionate about creating seamless customer journeys.
Experience in a technology-driven company is a plus, as is familiarity with identity platforms or similar services. You have a strong understanding of customer success metrics and can translate them into actionable strategies. Your ability to communicate effectively with cross-functional teams will be key to your success in this role.
As the VP of Customer Success at CLEAR, you will define and execute a scalable customer success vision that aligns with the company's business objectives. You will lead a world-class team dedicated to enhancing customer relationships and driving long-term loyalty. Your role will involve partnering with various departments to develop customer strategies that increase product adoption and usage. You will represent the voice of the customer, providing insights that influence product roadmap prioritization and the adoption of new features. You will be responsible for setting the vision for customer success and ensuring that the team delivers exceptional value to every customer.
CLEAR offers a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to shape the long-term vision for customer success and work with a talented team committed to excellence. The company values transparency and security in its hiring process, ensuring that all communications are direct and legitimate. You will be part of a mission-driven organization focused on transforming how people live, work, and travel, creating frictionless experiences for millions of members worldwide.
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