Senior Technical Customer Success Manager

Who you are

You have a strong background in customer success, ideally with experience in technical environments where you have enabled customers to maximize the value of their investments. You possess excellent organizational and communication skills, allowing you to build strong relationships with key customers and understand their needs deeply. You are comfortable working in a fast-paced startup environment and are eager to pioneer new approaches to customer management using self-service technology and reusable assets. You are a champion for customer success, always looking for ways to help customers achieve their business goals through innovative solutions.

Desirable

Experience in API or microservices technology is a plus, as is familiarity with cloud-based solutions. You have a proactive mindset and are always looking for growth opportunities within your customer portfolio. You are adaptable and can thrive in a dynamic environment, working alongside sales teams to drive customer engagement and satisfaction.

What you'll do

In this role, you will be a key member of the Customer Experience (CX) team, interfacing with customers throughout their lifecycle to help them realize the value of their Kong investment. You will work closely with a portfolio of customers, identifying growth opportunities and ensuring they have the resources they need to succeed. Your responsibilities will include building strong relationships with customers, understanding their business initiatives, and leveraging your technical knowledge to guide them in utilizing Kong's API technologies effectively. You will collaborate with the US and LATAM sales teams to enhance customer engagement and satisfaction, ensuring that customers are not only satisfied but also advocates for Kong's solutions. You will also be responsible for pioneering new approaches to customer management, utilizing self-service technology and reusable assets to maximize the value Kong can provide.

What we offer

Kong offers a unique opportunity to work at the forefront of technology, helping to modernize enterprise software and drive innovation in the API space. You will be part of a collaborative and supportive team that values your contributions and encourages professional growth. We provide a competitive compensation package and the chance to work with a diverse range of customers, from startups to Fortune 500 enterprises, enabling you to make a significant impact in the industry.