Customer Success Manager, Italian Speaker

Who you are

You have 7+ years of experience in Customer Success, Account Management, or Client Services — you've developed strong relationships with customers and understand their needs deeply. Your background includes advocating for customers and acting as a trusted advisor, ensuring they realize the full value of their subscriptions. You possess a mind for technology and are eager to learn about MongoDB and databases, which allows you to communicate effectively with technical teams. You thrive in a role that requires autonomy and decision-making, taking ownership of your customer portfolio to drive effective outcomes. Your passion for technology and customer success motivates you to innovate and improve processes continuously.

Desirable

Experience in a technical environment is a plus, as it will help you understand the complexities of our product and the challenges our customers face. Familiarity with subscription-based services and a track record of improving customer satisfaction will set you apart. You are adaptable and excited to tackle new challenges, contributing to the ongoing success of our customers and the MongoDB team.

What you'll do

As a Customer Success Manager at MongoDB, you will be responsible for establishing and nurturing relationships with customers, acting as their go-to person for best practices and advice. You will guide customers through onboarding and product adoption, ensuring they maximize the value of their MongoDB services. Your role will involve regular interactions with customers, where you will assess their needs and provide tailored solutions to enhance their experience. You will collaborate closely with internal teams to advocate for customer needs and drive improvements in our offerings. Your ability to analyze customer feedback and data will help you identify opportunities for growth and innovation within the customer journey. You will also play a key role in developing processes that enhance customer engagement and satisfaction, contributing to the overall success of the Customer Success team.

What we offer

MongoDB offers a dynamic work environment where you can make a significant impact on our customers' success. We provide opportunities for professional growth and development, encouraging you to expand your skills and knowledge in the technology sector. Our culture values collaboration and innovation, and we support our employees in achieving their career goals. You will have access to resources and training to help you excel in your role and contribute to the success of our customers and the company as a whole. We believe in fostering a diverse and inclusive workplace where everyone can thrive.