Sr. Customer Success Manager

Who you are

You have a strong background in customer success management, ideally with experience in technology or SaaS environments. You understand the importance of customer relationships and have a proven track record of driving product adoption and satisfaction. You are skilled in coordinating with various teams to ensure a seamless customer experience and can effectively communicate the value of the product to clients. You thrive in a remote-first environment and are committed to fostering connections within a diverse team.

Desirable

Experience with AI technologies or data-driven decision-making is a plus. Familiarity with Twilio's products or similar platforms will help you hit the ground running. You are adaptable and open to learning new skills as you grow in your role.

What you'll do

As a Senior Customer Success Manager at Twilio, you will be the central touchpoint for our customers, orchestrating the post-sales customer lifecycle. You will partner with professional services, sales, and support teams to manage customer relationships and drive product adoption. Your role will involve guiding customers to fully leverage Twilio's ecosystem, ensuring they derive maximum value from our platform. You will be responsible for monitoring customer satisfaction and proactively addressing any issues that may arise. Additionally, you will work closely with internal teams to relay customer feedback and contribute to product improvements.

What we offer

Twilio offers a remote-first work environment that promotes a culture of connection and inclusion. You will be part of a vibrant team that values diverse experiences and perspectives. We provide opportunities for professional growth and development, ensuring that your career is in your hands. Twilio is committed to maintaining a fair and transparent hiring process, utilizing AI technologies alongside our recruiting professionals to enhance the candidate experience.