Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Senior User Researcher to lead research projects aimed at improving customer experience. You'll analyze user behavior and collaborate closely with product teams to drive insights. This role requires over 8 years of experience in customer analysis.
You have over 8 years of experience in customer or user analysis, utilizing both qualitative and quantitative methods to inform strategic decisions. Your background includes expertise in CX/UX Research, Market Research, and Usability Testing, allowing you to identify and propose improvements for products and services. You excel at deep diving into complex issues, leveraging various data sources to derive logical conclusions and actionable insights. Your ability to communicate effectively with business and product teams ensures that research findings are translated into meaningful strategies. You are passionate about enhancing customer experiences and have a proven track record of driving impactful changes based on user feedback.
In this role, you will lead comprehensive research projects, collaborating with business and product teams to understand customer needs and behaviors. You will analyze user actions to identify patterns and pain points, providing strategic recommendations to enhance product offerings. Your responsibilities will include defining meaningful research questions and employing diverse methodologies to extract insights that align with business objectives. You will monitor existing products and services, proactively identifying issues and analyzing their root causes to suggest effective solutions. Additionally, you will advocate for a customer-centric culture across various teams, ensuring that insights from research are integrated into the company's strategic direction.
Coupang offers a dynamic work environment where innovation and entrepreneurial spirit are encouraged. You will have the opportunity to work with cutting-edge technology in a hyper-connected world, contributing to the future of commerce. We provide a supportive culture that fosters personal and professional growth, allowing you to witness the impact of your work on a daily basis. Join us in our mission to revolutionize customer experiences and make a significant difference in the e-commerce landscape.
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