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Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Multiple Locations, Multiple Locations
Microsoft is hiring a Customer Success Account Director to lead a high-performing team of Customer Success Account Managers. You'll drive customer success through strategic planning and resource orchestration. This role requires strong leadership skills and offers a flexible work model.
You have a proven track record in customer success management, with experience leading teams and driving customer outcomes. Your leadership style is focused on coaching and developing team members, ensuring they achieve their career goals while delivering exceptional service to clients. You understand the importance of cloud adoption and technology trends, and you leverage this knowledge to guide your team in managing customer portfolios effectively. You are adept at building strong relationships with both internal and external stakeholders, fostering collaboration to achieve shared objectives. You thrive in a dynamic environment and are comfortable with a flexible work model that includes remote work and travel as needed.
In this role, you will lead a team of Customer Success Account Managers, overseeing their development and performance. You will be responsible for the end-to-end customer success planning and delivery for an assigned portfolio of customers, ensuring that your team meets their goals and drives business value. You will implement a coach, model, care framework to guide your team in their interactions with customers, helping them to achieve their top priorities. You will work closely with various stakeholders to orchestrate resources and ensure that customer needs are met effectively. Your leadership will be crucial in driving a repeatable and predictable business model, contributing to the overall success of the Customer Experience & Success organization.
Microsoft offers a flexible work model that allows you to work from home or the office, with an estimated 25% travel depending on your customer portfolio. You will be part of a diverse and inclusive culture that values collaboration and innovation. The company is committed to empowering employees to achieve their best work while supporting their professional growth. You will have access to various resources and opportunities to enhance your skills and advance your career within the organization.
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