ITS Support Associate, IT Services (Global Service Desk)

Who you are

You are an entry-level IT Support Associate with a customer-focused mindset, eager to assist Amazon Corporate employees worldwide. You thrive in a fast-paced environment, managing a high volume of support requests through chats, calls, and tickets. Your adaptability allows you to quickly learn new processes and procedures, ensuring that you provide timely and effective support. You are committed to maintaining high productivity levels while delivering quality service, and you understand the importance of clear communication in resolving technical issues.

What you'll do

In this role, you will be the first point of contact for technical support requests, fielding inquiries from Amazon employees globally. You will diagnose and troubleshoot end-user computing problems, utilizing your problem-solving skills to analyze issues and identify appropriate resources. Your responsibilities will include creating detailed contact logs to document customer interactions accurately and thoroughly. You will inform customers of necessary repairs and ensure they understand the solutions provided. Following standard operating procedures, you will leverage knowledge management tools to enhance your support capabilities. You will manage a case count of 15-25 phone, chat, and ticket requests daily, ensuring that each interaction meets team standards for quality and efficiency.

What we offer

Amazon provides a dynamic work environment where you can grow your technical skills and customer service abilities. You will have the opportunity to work alongside a dedicated team, contributing to the success of the Global Service Desk. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in delivering exceptional support to our corporate employees and making a meaningful impact on their work experience.