Communications Lead Trust, EMEA

Who you are

You are an experienced communications leader with a proven track record in managing press strategies and campaigns, particularly in the areas of trust and safety. With over 5 years of experience in communications, you have successfully navigated high-stakes media responses and developed compelling narratives that resonate with consumers. You are adept at managing complex cross-functional projects and have a keen understanding of geopolitical issues that may impact communications strategies. Your leadership style fosters collaboration and you are comfortable guiding teams through ambiguous challenges.

You possess strong analytical skills and are data-driven in your approach to communications. You have experience working closely with legal, policy, and operations teams to ensure alignment and effective messaging. Your ability to craft consumer-friendly narratives that build confidence in a brand's safety and integrity is a key strength. You are recognized as a leader in your field and are passionate about using your expertise to drive trust narratives in a fast-paced environment.

Desirable

Experience in the tech or hospitality industry is a plus, as is familiarity with crisis communications and media relations. You are comfortable working in a global context and have a strong network of media contacts across EMEA. Your strategic mindset allows you to anticipate emerging challenges and proactively address them through effective communication strategies.

What you'll do

As the Communications Lead for Trust at Airbnb, you will oversee the press strategy for trust and safety across the EMEA region. You will lead both proactive and reactive communications efforts, ensuring that Airbnb's messaging is consistent and effective in building consumer confidence. Your role will involve managing a Communications Manager and collaborating closely with various stakeholders, including legal and policy teams, to navigate complex issues.

You will develop and deliver compelling narratives that highlight Airbnb's commitment to safety and integrity, ensuring that these messages resonate with consumers and the media alike. Your leadership will be crucial in managing high-stakes media responses, particularly during crises or sensitive situations. You will also provide strategic internal counsel on communications related to geopolitical issues, ensuring that all messaging aligns with global stakeholders.

In this role, you will be responsible for creating a consistent drumbeat of proactive stories that showcase Airbnb's trust and safety initiatives. You will work closely with cross-functional teams to identify opportunities for storytelling and ensure that all communications reflect Airbnb's values and mission. Your ability to manage complex projects and drive results will be key to your success in this position.

What we offer

Airbnb offers a competitive salary range of £90,000—£110,000 GBP annually, along with a comprehensive benefits package. You will have the opportunity to work in a dynamic and innovative environment, contributing to a company that is redefining travel and hospitality. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team. Join us in making a difference in the way people connect with communities around the world.