The online car buying experience redefined
Carvana is a leading online used car retailer headquartered in Tempe, Arizona, revolutionizing the car buying experience with its innovative platform. Founded in 2012, Carvana has sold over 1 million vehicles and operates in 300+ markets across the United States. The company went public in 2017 and ...
Carvana offers competitive salaries, stock options, unlimited PTO, and a remote-friendly work policy. Employees also benefit from comprehensive health...
Carvana fosters a customer-centric culture focused on transparency and convenience in the car buying process. The company values innovation and encour...
Carvana • Hammond, LA
Carvana is seeking a Customer Service Delivery Advocate to enhance the car-buying experience for customers. You'll engage with customers directly and contribute to community initiatives. This role requires at least 2 years of customer-facing experience.
You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. You are adaptable and willing to work flexible hours, including weekends, to meet the needs of the business. You possess strong communication skills and can effectively engage with customers to understand their needs and provide solutions. You are a team player who enjoys collaborating with others to achieve common goals. You are committed to continuous improvement and are eager to grow your career in a fast-paced environment.
As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless experience from start to finish. You will also participate in local community initiatives, helping to reintroduce happiness into the car-buying process. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services. You will work closely with your team to ensure that all customer interactions are positive and that we meet our performance goals. You will have the opportunity to contribute to the development of new processes and initiatives that enhance customer satisfaction.
Carvana offers a competitive starting hourly rate of $19/hr, with opportunities for growth based on performance. You can progress in your earnings within a short timeframe through our performance-based Careers Not Jobs program, which provides merit opportunities every 90 days. We are committed to investing in our team members' success, providing a supportive environment where you can thrive. You will have access to various benefits and perks that enhance your work experience and contribute to your overall well-being. Join us in transforming the car-buying experience and making a positive impact in the community.
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