The AI platform for effortless trust management
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Vanta • Sydney, Australia
Vanta is seeking a Customer Success Manager to guide startups through their security and compliance journeys. You'll leverage your customer-centric approach to ensure customer satisfaction and retention. This role requires strong communication and problem-solving skills.
You have a customer-centric mindset and a passion for helping businesses succeed. Your experience in customer success or account management has equipped you with the skills to build strong relationships and guide clients through their journeys. You understand the importance of security and compliance in today's business landscape, and you are eager to help startups navigate these challenges. You are a proactive communicator who can identify at-risk customers and work collaboratively with internal teams to address their needs. You thrive in a fast-paced environment and are comfortable managing multiple priorities while maintaining a focus on customer satisfaction. You are adaptable and open to learning, as Vanta values diverse backgrounds and experiences.
As a Customer Success Manager at Vanta, you will be responsible for guiding customers in the Startups segment through onboarding, implementation, and product adoption. You will work closely with customers to understand their unique needs and help them achieve their security and compliance goals. Your role will involve conducting regular check-ins, providing training sessions, and sharing best practices to ensure customers derive maximum value from Vanta's solutions. You will collaborate with Account Managers to identify at-risk customers and develop strategies to improve their experience. Additionally, you will leverage customer feedback to inform product development and enhance the overall customer experience. Your success will be measured by customer satisfaction, retention rates, and the health of your book of business.
Vanta offers a supportive and collaborative work environment where you can grow your career while making a meaningful impact. You will have the opportunity to work with a talented team that is dedicated to helping businesses earn and prove trust. Vanta values continuous learning and provides resources for professional development. You will also enjoy a flexible work schedule and the chance to contribute to a mission-driven company that is transforming the security landscape for startups.
Apply now or save it for later. Get alerts for similar jobs at Vanta.
