Simplifying cloud data management for enterprises
Rubrik is a cloud data management company headquartered in Palo Alto, California, specializing in data backup, recovery, and security solutions. Founded in December 2013, Rubrik has raised over $1.3 billion in funding from investors like Greylock Partners and IVP, and serves over 3,000 customers, in...
Rubrik offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
Rubrik fosters a culture of innovation and accountability, encouraging employees to take ownership of their projects and contribute to the company's m...
Rubrik • Palo Alto, CA
Rubrik is hiring a Customer Experience Manager to enhance the post-sales journey for customers. You'll work closely with cross-functional teams to ensure timely activation and adoption of Rubrik’s SaaS products. This role requires strong communication and customer support skills.
You have a strong background in customer support and success, ideally with experience in SaaS environments. You understand the importance of delivering a world-class post-purchase experience and are committed to ensuring customer satisfaction. Your ability to diagnose and solve complex issues swiftly is complemented by your technical knowledge of data management and security. You thrive in collaborative environments, working closely with cross-functional teams to drive customer success and adoption of products. You are a trusted advisor to customers, guiding them through their post-sales journey and ensuring they receive maximum value from their investments. You possess excellent communication skills, allowing you to articulate technical concepts clearly to both technical and non-technical stakeholders.
Experience in data protection and recovery strategies is a plus. Familiarity with cloud deployments and technologies will enhance your ability to support customers effectively. A proactive approach to problem-solving and a passion for customer success will set you apart in this role.
As a Customer Experience Manager at Rubrik, you will be responsible for driving all aspects of the post-sales journey for a select group of customers. You will serve as a key point of contact, ensuring timely activation and adoption of Rubrik’s SaaS products. Your role will involve collaborating with various teams to deliver value to customers, addressing their needs, and providing technical support as required. You will work closely with seasoned experts in the field, leveraging their knowledge to enhance the customer experience. Your commitment to customer success will be evident as you guide customers through their journey, ensuring they achieve their desired outcomes with Rubrik’s solutions. You will also play a crucial role in identifying opportunities for improvement in the customer experience, providing feedback to internal teams to enhance product offerings and support processes.
Rubrik offers a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will be part of a team that values collaboration and innovation, working together to ensure customers receive the best possible experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to protect and manage data for our customers, ensuring their data remains secure and available.
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