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Meta (Facebook) • Singapore
Meta is hiring a Market Specialist for their Global Response Operations team to manage real-time crises and improve support experiences in Mongolia and the Asia Pacific Region. This role requires collaboration with various stakeholders and a focus on data-driven analysis.
You have experience in operations or crisis management, ideally within a global organization. You understand the importance of local knowledge and can navigate complex regulatory environments. Your analytical skills allow you to assess risks and identify areas for improvement effectively. You are comfortable working with cross-functional teams, including Operations, Policy, Legal, and Product, to enforce content policies and resolve user issues. You possess strong communication skills, enabling you to articulate challenges and solutions clearly to stakeholders. You are detail-oriented and committed to enhancing the overall support experience for users in Mongolia and the Asia Pacific Region.
As a Market Specialist, you will be responsible for responding to real-time crises and managing incidents to resolution. You will proactively identify and evaluate emerging risks, conducting thorough investigations to understand the implications for the community. Your role will involve reviewing and enforcing content reported for potential abuse, ensuring compliance with Meta's policies. You will collaborate with various teams to optimize and automate processes, aiming to scale operations effectively. Additionally, you will analyze data to drive continuous improvement in support experiences, focusing on impact-driven solutions. You will also play a key role in solving enforcement issues across multiple markets, leveraging your local insights and expertise.
Meta provides a dynamic work environment where you can contribute to meaningful projects that protect and enhance community integrity. You will have the opportunity to work with a diverse team of professionals dedicated to tackling complex challenges. The role offers a chance to develop your skills in crisis management and operations while making a significant impact on user experiences. Meta values collaboration and encourages you to apply even if your experience doesn't match every requirement. Join us in our mission to create a safer online community.
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