More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.
With increasing complexity of today’s ecommerce and rise of opportunities, the Strategic Account Services (SAS) program aims to leverage the full potential of each Amazon Seller in our Marketplace. These sellers span a wide range of categories from fashion to consumables. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Sellers to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as International Expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, all integrated Sellers receive enhanced operational support by a separate team.
Are you a driven, analytical problem-solver looking to kick start an exciting career in business development?
The Amazon Strategic Account Services Services (SAS) team is seeking a Partner Manager in Milan. As a Partner Manager, you will be responsible for recruiting and onboarding Sellers to this new service as well as strategically consulting your own portfolio of Sellers independently. Your mission will be to develop customized sales pipelines, as well as to support and drive your Sellers business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together. In addition, you will use your analytical know-how to proactively identify untapped potential of each Seller.
Key job responsibilities
• Craft compelling value propositions to onboard new selling partners via phone calls and leveraging data-driven insights to identify growth opportunities
• Track and report on business development results to identify areas of improvement and use CRM tools such as Salesforce to track pertinent account information and sales progress as well as forecast and priorities to meet or exceed quarterly enrollment targets.
• Represent the SAS program to Selling Partners at internal and external events.
• Seller Management: Simultaneously manage a portfolio of Sellers to develop individual strategies, manage timelines, expectations and owning communications.
• Business Analyses & Consultancy: Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data, and use your comprehensive Amazon knowledge to leverage our solutions for Sellers objectives. Consult your Sellers on opportunities derived and potential business impact.
• Support Execution: Be a proficient sparring partner to your Seller guiding the execution of strategic plans, answer ad-hoc questions, and help overcome subject-specific challenges that appear along the way.
• Build relationships: Gain the trust of each managed Seller by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders. Dedicate time to educate each Seller about Amazon’s solutions and news to enhance each Seller´s knowledge about selling on Amazon.
• Business Reviews: Prepare and present performance deep dives to facilitate discussions around business progress, current challenges, and strategic plans with your Seller.
For this position, we expect:
• Fluency in Italian and English
• BA/BSc degree or equivalent
• Experience in sales or account management in E-Commerce, retail technology, SaaS, or software
• Strong analytical skills including Microsoft Excel
• Proven ability to successfully influence at all levels within an organization, particularly at the executive level
• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach
• A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements
• Superior communication and presentation skills
• Ability to thrive in an ambiguous environment• Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary
• High attention to detail and the management of multiple, competing priorities simultaneously
• Sound business judgment, proven ability to influence others
• Experience using Salesforce or other CRM tools
• Creative, takes initiative and can constructively advocate on behalf of the customer
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
