Specialist, Operational Excellence (Voice of Customer)

Who you are

You have a strong background in operational excellence and a passion for improving user experiences. You thrive on analyzing customer feedback and translating insights into actionable improvements. Your collaborative spirit allows you to work effectively with various teams, ensuring alignment on priorities and actions. You are detail-oriented and possess excellent communication skills, enabling you to present findings clearly to stakeholders. You understand the importance of data-driven decision-making and are eager to dive deep into analytics to drive user satisfaction. You are adaptable and open to feedback, always looking for ways to enhance processes and outcomes.

What you'll do

In this role, you will be responsible for analyzing customer feedback to identify opportunities for improvement. You will collaborate closely with data analysts to establish a robust analysis framework that supports your initiatives. Your insights will guide product and operations teams in aligning their efforts to enhance user experience. You will take ownership of creating in-depth insight reports that highlight key findings and recommendations. Additionally, you will facilitate user experience initiatives, ensuring that all stakeholders are informed and engaged in the process. Your work will directly contribute to the overall mission of OKX in reshaping the future of crypto.

What we offer

At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive environment where your contributions are recognized and valued. You will have the opportunity to work with cutting-edge technology in the crypto space, contributing to projects that impact millions of users. We believe in fostering a culture of continuous improvement and encourage you to bring your ideas to the table. Join us in our mission to provide safe and reliable access to crypto trading and decentralized applications.