Principal Product Manager - Care

Who you are

You are a strategic thinker with extensive experience in product management, particularly in AI-driven solutions. You have a deep understanding of customer needs and are passionate about innovation, especially in the realm of generative AI technologies. Your background includes leading cross-functional teams and driving product development from concept to launch, ensuring that products meet both business objectives and user expectations.

You thrive in collaborative environments and enjoy working closely with engineering and design teams to create impactful solutions. Your expertise in design thinking allows you to approach problems creatively, finding unique ways to enhance customer experiences. You are also comfortable analyzing data to inform product decisions and measure success.

Your leadership style is inclusive and empowering, fostering a culture of innovation within your team. You are adept at communicating complex ideas clearly and effectively, making you a trusted partner to stakeholders across the organization. You understand the importance of aligning product strategies with overall business goals and are committed to delivering value to customers.

Desirable

Experience in customer support technology or related fields is a plus. Familiarity with agile methodologies and product lifecycle management will enhance your ability to succeed in this role. A background in working with AI technologies, particularly in customer service applications, will set you apart as a candidate.

What you'll do

As the Principal Product Manager at GoDaddy, you will lead the development of the Generative AI Support Agent Assist product. This involves defining the product vision and strategy, conducting market research, and gathering user feedback to inform product enhancements. You will collaborate with engineering and design teams to ensure that the product is built to meet customer needs and expectations.

You will be responsible for creating and maintaining the product roadmap, prioritizing features based on customer impact and business value. Your role will also involve conducting A/B testing and analyzing metrics to evaluate product performance and drive continuous improvement. You will work closely with the Care team to ensure that the product integrates seamlessly into existing support workflows and enhances the overall customer experience.

In addition, you will engage with stakeholders across the organization to communicate product updates and gather insights that will inform future development. You will also mentor junior product managers, sharing your expertise and fostering their growth within the company. Your contributions will play a crucial role in shaping GoDaddy's approach to AI in customer support, driving innovation and improving service delivery.

What we offer

GoDaddy offers a dynamic work environment where innovation is encouraged and supported. You will have the opportunity to work on cutting-edge AI technologies that are transforming customer support. The company values diversity and inclusion, creating a welcoming atmosphere for all employees. You will also benefit from a hybrid work model, allowing for flexibility in your work arrangements. Competitive compensation and opportunities for professional development are part of what makes GoDaddy an attractive place to work.