Field Services Coordinator

Who you are

You have experience in coordinating field service operations, ensuring that all activities align with customer expectations and service level agreements. Your strong organizational skills allow you to manage technician schedules effectively, ensuring timely service delivery. You excel in communication, acting as a key liaison between various stakeholders to facilitate smooth operations. You understand the importance of customer satisfaction and are committed to delivering high-quality service. You thrive in a fast-paced environment and can adapt to changing priorities while maintaining a focus on results. You are detail-oriented, ensuring that all service activities are tracked and reported accurately.

Desirable

Experience in the electronic payment technology industry or a related field is a plus. Familiarity with service management software can enhance your ability to coordinate effectively. A background in customer service or operations management will help you excel in this role.

What you'll do

As a Field Services Coordinator at Verifone, you will be responsible for the tactical coordination of field service activities. This includes scheduling technicians, dispatching them to service locations, and tracking service execution to ensure compliance with contracted SLAs. You will monitor service delivery and address any issues that arise, ensuring that customer expectations are met. Your role will involve regular communication with technicians and other stakeholders to facilitate efficient operations. You will also be responsible for maintaining accurate records of service activities and reporting on performance metrics. Your ability to prioritize tasks and manage multiple schedules will be crucial to your success in this role. You will work closely with the operations team to identify areas for improvement and implement solutions that enhance service delivery.

What we offer

At Verifone, you will be part of a leading company in the electronic payment technology industry, with opportunities for professional growth and development. We offer a collaborative work environment where your contributions are valued. You will have the chance to work with a diverse team focused on innovation and customer satisfaction. We provide competitive compensation and benefits, along with a commitment to work-life balance. Join us in shaping the future of electronic payments and making a positive impact on our customers and partners.