BT Support Specialist I

Who you are

You are an entry-level IT Support Specialist eager to help users troubleshoot and resolve technology issues. You have a basic understanding of IT systems and a passion for providing excellent customer service. You thrive in a collaborative environment and are excited to contribute to a team that supports the technology needs of a growing company.

You possess strong communication skills, allowing you to effectively assist users with varying levels of technical expertise. You are patient and attentive, ensuring that each user feels supported and understood. Your ability to learn quickly and adapt to new technologies will help you succeed in this role.

Desirable

Experience in a customer service role or a technical support environment is a plus. Familiarity with common IT tools and platforms will help you hit the ground running. A willingness to learn and grow within the company is essential.

What you'll do

As an IT Support Specialist I at Samsara, you will be the first point of contact for users seeking assistance with their technology. You will troubleshoot issues related to hardware, software, and network connectivity, ensuring that users can stay online and connected. Your role will involve responding to support tickets, providing timely resolutions, and escalating issues when necessary.

You will work closely with the IT team to deliver exceptional support experiences. This includes documenting issues and solutions in the helpdesk system, contributing to knowledge base articles, and participating in team meetings to discuss ongoing challenges and improvements.

Your responsibilities will also include assisting with onboarding new employees by setting up their technology and ensuring they have the necessary access to systems and tools. You will play a key role in maintaining the overall efficiency of the IT department, helping to create a seamless experience for all users.

What we offer

Samsara provides a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team dedicated to improving the technology experience for all employees. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.

As part of a recently public company, you will have the autonomy and support to make an impact as we build for the long term. Join us in shaping the future of physical operations and be part of a team that is transforming industries through innovative technology.