IT Support Technician

Who you are

You are a resourceful individual who enjoys helping others solve technical issues. With a strong foundation in IT support, you are comfortable working through a ticket queue and providing clear communication to employees facing challenges. You thrive in an environment where you can identify improvements and take on small projects without needing step-by-step direction. You understand the importance of follow-through and are committed to ensuring that employees have the tools they need to succeed.

Desirable

Experience in a similar IT support role is a plus, as is familiarity with common troubleshooting techniques and tools. You may have a background in customer service, which helps you communicate effectively with team members and understand their needs. A proactive mindset and a willingness to learn will set you apart in this role.

What you'll do

As an IT Support Technician at Faire, you will spend most of your day assisting employees with technical issues, ensuring that they can work efficiently. You will manage the ticket queue, prioritizing requests based on urgency and impact. Your role will involve troubleshooting hardware and software problems, providing guidance on best practices, and supporting internal events to ensure everything runs smoothly. You will also have the opportunity to identify repetitive tasks and suggest improvements to streamline processes, contributing to the overall efficiency of the IT team.

What we offer

At Faire, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and take on new challenges. You will have the chance to make a positive impact on the company and its employees, helping to drive the shop local movement. We believe in the importance of community and are committed to supporting independent businesses around the globe. Join us and be part of a mission that matters.