Partner Enterprise Relationship Manager (FinTech)

Who you are

You have a strong background in FinTech and a proven track record of managing enterprise-level partnerships — you understand the intersection of technology, partnerships, and revenue growth. You thrive in collaborative environments and are proactive in your approach to relationship management. Your ability to solve complex problems while presenting to C-suite executives sets you apart.

You are relationship-driven and excel at managing the full partner lifecycle, from onboarding to long-term relationship management. You have experience developing partner account plans that drive adoption and upsell opportunities, ensuring that both your organization and partners achieve shared revenue goals. Your analytical skills allow you to monitor partner performance metrics and proactively address any risks or blockers.

You are comfortable collaborating cross-functionally with teams such as Product, Sales, Marketing, and Customer Success to deliver maximum partner value. Your experience leading quarterly business reviews (QBRs) equips you to provide performance insights and recommendations that enhance partner engagement. You are skilled at negotiating partner agreements and identifying expansion opportunities that align with business objectives.

Desirable

Experience in payments, SaaS, or working with Independent Software Vendors (ISVs) is a plus. Familiarity with go-to-market initiatives and co-marketing campaigns will help you strengthen partner engagement further. You are adept at using performance analytics to inform your strategies and decisions.

What you'll do

In this role, you will act as the primary point of contact for partner organizations, ensuring seamless communication and alignment throughout the partner lifecycle. You will manage and grow relationships with enterprise-level partners across various sectors, including FinTech and payments. Your responsibilities will include developing comprehensive partner account plans that drive adoption and upsell opportunities, as well as collaborating with internal stakeholders to negotiate partner agreements.

You will lead quarterly business reviews (QBRs) to provide performance insights and analytics, helping partners understand their commercial performance and identify areas for improvement. Your proactive approach will ensure that any risks or blockers in execution are addressed promptly, maintaining a high level of partner satisfaction.

You will support go-to-market initiatives and co-marketing campaigns, working closely with cross-functional teams to deliver partner value. Your ability to monitor partner performance metrics will be crucial in identifying expansion opportunities and ensuring that partners are fully enabled on the TouchBistro platform.

What we offer

TouchBistro fosters an inclusive workplace where all individuals have the opportunity to succeed. We believe in the importance of collaboration and support for our employees, providing a work environment that encourages growth and development. You will have the chance to work with a talented team dedicated to helping restaurateurs streamline their operations and enhance guest experiences. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement.