
Empowering communication for businesses worldwide
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...

Twilio • Remote - India
Twilio is seeking an Engineering Manager to lead the Flex Billing & Backend team. You'll manage software engineers to enhance Twilio's contact center platform. This role requires strong leadership skills and experience in software engineering.
You have a proven track record of managing engineering teams and fostering a culture of growth and collaboration. With a strong background in software engineering, you understand the technical challenges your team faces and are committed to helping them succeed. You prioritize the development of your team members, ensuring they have the resources and support needed to thrive in their roles. Your leadership style is inclusive and empowering, allowing individuals to take ownership of their work while guiding them towards achieving their professional goals. You are adaptable and open to new ideas, always looking for ways to improve processes and enhance team performance.
As the Engineering Manager for Twilio's Flex product team, you will oversee the Flex Billing & Backend team, ensuring they deliver exceptional experiences for Twilio customers. You will be responsible for setting clear goals and expectations for your team, providing regular feedback and support to help them achieve their objectives. You will collaborate closely with cross-functional teams, including product management and design, to align on project priorities and deliverables. Your role will involve mentoring and coaching team members, helping them to develop their skills and advance their careers. You will also be involved in strategic planning, identifying opportunities for innovation and improvement within the Flex platform. Your leadership will be crucial in driving the success of the team and the overall impact of Twilio's solutions in the market.
Twilio offers a remote-first work environment, allowing you to work from anywhere in India while being part of a diverse and inclusive team. You will have the opportunity to shape the future of communications technology and make a significant impact on how businesses interact with their customers. Twilio values professional development and provides resources for continuous learning and growth. You will be part of a company that prioritizes employee well-being and fosters a culture of connection and collaboration, ensuring that every team member feels valued and supported in their journey.
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