Empowering organizations with AI-driven analytics
Dataiku, headquartered in New York City, is a leading AI platform that empowers organizations to harness their data for analytics and AI model creation. With over 1,000 employees and $847.6 million in funding, Dataiku serves major clients like Unilever, GE, and Comcast. The company launched its Data...
Dataiku offers a flexible hybrid work policy, allowing employees to work from the office 1-5 days a week, alongside a work-from-anywhere policy for up...
Dataiku fosters a culture centered around continuous innovation and community support. The company emphasizes collaboration between data experts and e...
Dataiku • Switzerland, Remote
Dataiku is seeking a Senior Customer Success Manager to manage a portfolio of large enterprise accounts in Switzerland. You'll work closely with clients to ensure successful deployment and engagement with Dataiku's products and services. This role requires strong communication and stakeholder management skills.
You have a proven track record in customer success management, ideally with experience in managing enterprise accounts. You understand the importance of customer satisfaction and are skilled at building relationships with stakeholders across various industries, including financial services, pharmaceuticals, and technology. You possess excellent communication skills, allowing you to articulate the value of Dataiku's offerings effectively. You are proactive in identifying customer needs and translating them into actionable solutions, ensuring that clients achieve their desired business outcomes.
Experience in data science or analytics is a plus, as it allows you to better understand client use cases and how to leverage Dataiku's platform to meet their needs. Familiarity with AI technologies and their applications in business will enhance your ability to guide clients effectively. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.
In this role, you will actively manage a portfolio of assigned accounts, ensuring that clients derive maximum value from Dataiku's software and services. You will work closely with Dataiku Implementation Managers and Data Scientists to facilitate successful deployments and drive user engagement. Your responsibilities will include understanding client use cases, helping them translate business challenges into data science solutions, and monitoring product adoption metrics to identify opportunities for expansion and retention. You will serve as the internal voice of the customer, collaborating with various teams within Dataiku to exceed customer expectations and enhance their experience with our platform.
Dataiku offers a dynamic work environment where you can make a significant impact on our clients' success. We provide opportunities for professional growth and development, allowing you to expand your skills in customer success and data science. Our culture emphasizes collaboration and innovation, and we encourage you to bring your unique perspective to the team. We value diversity and believe that a variety of backgrounds and experiences contribute to our success as a company. Join us in our mission to empower organizations to harness the power of AI and drive meaningful change in their industries.
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