Your on-demand delivery solution in a click
Lalamove, headquartered in Kowloon, Hong Kong, is a leading logistics platform that connects users with thousands of drivers for on-demand delivery services. Founded in 2013, Lalamove operates in over 300 cities across Asia and Latin America, serving both businesses and individuals. The company has ...
Lalamove offers competitive salaries, equity options, flexible working hours, and generous paid time off. The company also provides a supportive envir...
Lalamove fosters a culture of innovation and agility, focusing on leveraging technology to enhance logistics solutions. The company values customer-ce...
Lalamove • Singapore
Lalamove is seeking a Customer Support representative to connect customers and drivers through their logistics platform. This role involves providing assistance and ensuring a seamless experience for users. No specific skills are mentioned for this position.
You are someone who thrives in a customer-centric environment and enjoys helping others. You understand the importance of effective communication and are able to convey information clearly and concisely. You are adaptable and can handle various customer inquiries with patience and professionalism. You are comfortable working from home and can manage your time effectively to meet customer needs. You have a strong sense of community and are motivated by the impact you can have on local businesses and drivers.
Experience in customer service or support roles is a plus, but not required. Familiarity with logistics or delivery services can be beneficial. A willingness to learn and grow within the company is highly valued. You should be open to feedback and eager to improve your skills.
In this role, you will be the first point of contact for customers seeking assistance with their delivery and moving services. You will respond to inquiries via various communication channels, ensuring that customers receive timely and accurate information. You will assist customers in navigating the Lalamove platform, helping them to book services efficiently. You will also handle any issues that arise during the delivery process, working closely with drivers and other team members to resolve problems quickly. Your goal is to ensure a positive experience for both customers and drivers, contributing to the overall success of the Lalamove platform.
Lalamove provides a supportive work environment where you can develop your skills and grow your career. You will be part of a dynamic team that values collaboration and innovation. The company offers flexible working hours and the opportunity to work from home, allowing you to balance your personal and professional life. You will have access to training and development resources to help you succeed in your role. Lalamove is committed to fostering a culture of inclusivity and community, where every team member's contributions are recognized and valued.
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