Empowering enterprises with data observability solutions
Cribl is a leading data observability platform headquartered in Yerba Buena, San Francisco, CA. The company empowers enterprises to optimize their data management with its observability pipeline, which helps users reduce low-value data and improve routing. With over $100 million in annual recurring ...
Cribl offers a comprehensive benefits package including medical, dental, and vision insurance, a retirement plan, and up to 4 weeks of paid medical le...
Cribl fosters a culture focused on simplifying big data analytics and enhancing data usability. The company emphasizes mental health support, offering...
Cribl • Remote - Washington, D.C.
Cribl is seeking a Customer Success Engineer to act as a trusted advisor for federal customers, driving the entire Customer Success lifecycle. This role requires strong collaboration and communication skills to ensure customer satisfaction and success.
You have a strong background in customer success or technical support, ideally within the federal or public sector. You are a collaborative and curious individual who thrives in a remote-first environment, and you understand the importance of putting customers first. Your ability to communicate effectively with both technical teams and business executives is essential for this role. You are data-driven and can leverage insights to drive efficiency in customer interactions. You are passionate about helping customers achieve their goals and become enthusiastic advocates for the solutions you support.
Experience in a technical role that involves customer engagement is a plus. Familiarity with data solutions and IT security will help you better understand customer needs and drive value. A background in consulting or advisory roles can also be beneficial, as it equips you with the skills to strategize and coordinate across various functions.
As a Customer Success Engineer at Cribl, you will act as a trusted advisor for federal customers, guiding them through the entire Customer Success lifecycle from onboarding to expansion. You will engage with various technical functions within customer organizations to demonstrate the value of Cribl solutions in business discussions. Your role will involve strategizing with customers to ensure they realize continuous value from our products. You will be responsible for driving customer outcomes and ensuring that they achieve their desired results with Cribl solutions. You will also work closely with internal teams to relay customer feedback and help shape product development based on customer needs.
Cribl offers a remote-first work environment that empowers employees to do their best work from anywhere. You will join a rapidly growing team that values collaboration and humor in the workplace. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. You will have the opportunity to work with some of the biggest names in the industry and contribute to solving their most pressing data needs. Join us and unlock your opportunity to make a significant impact in the world of data solutions.
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