Senior Manager, GTM Business Systems

Who you are

You have a proven track record of leading teams and driving strategic initiatives within business operations — your experience spans over 5 years in managing complex systems and processes that enhance organizational efficiency. You possess a strong understanding of go-to-market strategies and how technology can support these efforts, enabling you to make informed decisions that align with business goals.

Your leadership style is collaborative and empowering — you thrive in environments where you can mentor and develop talent, fostering a culture of accountability and innovation. You are adept at navigating change and can effectively communicate the vision and objectives of your team to stakeholders at all levels.

You are data-driven and analytical, using metrics to guide your decisions and measure success — your ability to interpret data and translate it into actionable insights is a key strength. You are also comfortable with technology and have a knack for identifying tools that can streamline operations and improve performance.

You understand the importance of diversity and inclusion in the workplace — you actively seek to create an environment where all voices are heard and valued, recognizing that diverse perspectives lead to better outcomes. You are passionate about continuous learning and encourage your team to pursue professional development opportunities.

Desirable

Experience with CRM systems and marketing automation tools would be a plus, as would familiarity with data analytics platforms. A background in customer engagement or SaaS environments can enhance your candidacy, as these experiences provide valuable context for the role.

What you'll do

In this role, you will lead the GTM business systems analysts team, setting the strategic direction for the technology stack that supports Braze's go-to-market efforts. You will work closely with cross-functional teams to ensure that business processes are aligned with technology solutions, driving efficiency and effectiveness across the organization.

You will be responsible for defining and implementing best practices for business systems, ensuring that they meet the needs of the organization and support its growth objectives. This includes evaluating current systems, identifying gaps, and recommending improvements that enhance user experience and operational performance.

Collaboration will be key as you partner with various departments, including sales, marketing, and product, to understand their needs and translate them into actionable technology solutions. You will facilitate discussions around system requirements and work with IT to ensure successful implementation and integration of new tools.

You will also play a critical role in change management, guiding your team and the broader organization through transitions as new systems and processes are introduced. Your ability to communicate effectively and manage stakeholder expectations will be essential to the success of these initiatives.

What we offer

Braze offers a supportive and inclusive work environment where you can thrive and make a meaningful impact. We believe in work-life harmony and provide flexible working arrangements to help you balance your professional and personal commitments. Our culture is built on teamwork and collaboration, and we encourage you to bring your unique perspective to the table.

We are committed to your professional growth and provide opportunities for continuous learning and development. You will have access to resources and training that will help you enhance your skills and advance your career within the organization. Join us at Braze, where you can be part of a passionate team dedicated to transforming customer engagement.