Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Program Manager for the OHLM Excellence team to design impactful programs and drive process improvements. This role requires collaboration across various departments to enhance customer experience and business growth.
You have a strong background in program management, ideally with experience in e-commerce or retail environments. You are skilled in stakeholder management and can effectively communicate with senior leadership to drive initiatives forward. Your analytical mindset allows you to diagnose problems through data-driven insights and propose actionable solutions. You thrive in a fast-paced environment and are comfortable adapting to changing priorities while maintaining focus on key objectives. You are a team player who enjoys collaborating with cross-functional teams to achieve common goals. You are passionate about enhancing customer experiences and are committed to continuous improvement in business processes.
In this role, you will manage the selection and sourcing of products within the OHLM category, overseeing pricing strategies and promotional activities to optimize business performance. You will set and manage goals for retail business growth, developing execution plans to address issues and drive both short- and long-term strategies. You will work closely with key stakeholders to understand business priorities and leverage data analysis to suggest effective solutions and develop relevant programs. You will lead initiatives aimed at improving and optimizing business operations, collaborating with tech and operations teams to resolve challenges proactively. You will monitor business metrics in partnership with data analysis and operations teams, ensuring that necessary actions are taken to achieve targeted outcomes.
Coupang offers a dynamic work environment where you can witness daily growth in yourself, your colleagues, and the company as a whole. You will have the opportunity to contribute to the future of commerce and be part of a company that values innovation and entrepreneurial spirit. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives drive better solutions. Join us to be part of a team that is dedicated to transforming the e-commerce landscape in South Korea.
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