Developer Relations Engineer (API)

About the Role

We’re looking for a Developer Relations Engineer who will become a true subject-matter expert in all things relating to LogicGate’s REST API, helping customers’ engineering teams build reliable, scalable integrations between their 3rd party applications and our GRC platform. You’ll field a high volume of technical questions, troubleshoot issues, and guide our customer’s development teams step-by-step on how to authenticate, call endpoints, retrieve data, push data, update data and design clean integration workflows.

This is a hands-on, highly technical, customer-facing role where you will answer inquiries, build example requests, and hop on calls as needed to ensure customers get the results they’re looking for.

What You’ll Do

API Expertise & Customer Guidance

• Become the go-to authority on our API, schemas, data relationships, and webhook/event behavior.
• Guide customers through:
  
  
• Authentication
• How to call endpoints, and which endpoints to call based on the customer use case
• How to structure payloads
• How to get the exact data they need
• How to push updates into the platform
  
  
• Provide step-by-step support via email or live calls for external developers building custom integrations.
• Occasionally perform demos to customers and prospects showcasing Logicgate’s API
• Gather feedback from customers and create stories for our Product Team

Troubleshooting & Diagnostics

• Review payloads, headers, logs, and webhook events to identify the root cause of issues.
• Reproduce customer problems by running sample queries and crafting test payloads.
• Provide clear explanations, fixes, and example working requests.
• Escalate complex API issues or enhancements to Engineering with concise technical detail.

Content & Tools

• Produce practical developer assets including:
  
  
• cURL and Python examples
• Postman collections
• Help Center articles and API release notes
• Integration walkthroughs and short video guides
  
  
• Maintain and improve our API-facing content based on recurring customer questions.

Internal Collaboration

• Work closely with Engineering to report bugs, propose API improvements, and validate edge cases.
• Collaborate with Product, Support, and Customer Success to ensure a smooth integration experience for enterprise customers with SLAs.

What You Bring

• 5+ years experience supporting developers through API integrations.
• Deep understanding of REST APIs, JSON format, authentication methods, and webhooks.
• Ability to read, write, and debug sample code (Python, cURL, or similar).
• Strong troubleshooting skills with the ability to quickly analyze payloads, requests, and error responses.
• Excellent communication skills for explaining technical concepts clearly and confidently.
• Familiarity with Postman, Swagger, JIRA, integration architecture, RCConnectors, and SIEM tools like Datadog.
• Proficiency in written communication platforms such as Zendesk, WordPress, or equivalent tools.
• Previous experience building integrations to various 3rd party software applications.

The anticipated base salary range for the role is $100,000 - $150,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

LogicGate’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. 

Total Rewards 

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. 

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? 

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.