Lead User Researcher, Onshore Trading and Payments

Who you are

You have a proven track record in user research, with a focus on establishing research standards and strategies that drive product decisions. Your experience includes working closely with senior leadership to influence product direction and prioritization. You are comfortable in a hands-on role, leading end-to-end research processes that guide strategic initiatives in trading and payments. You understand the rapidly evolving landscape of AI-powered capabilities and how they can enhance user experiences in financial services. You are passionate about using research to impact product performance and user satisfaction.

Desirable

Experience in the crypto or financial services industry is a plus, as is familiarity with AI technologies and their applications in user research. You have a strong analytical mindset and are adept at translating complex data into actionable insights. Your communication skills allow you to effectively collaborate with cross-functional teams, ensuring that research findings are integrated into product development processes. You are committed to fostering a diverse and inclusive environment, aligning with OKX's core values.

What you'll do

In this role, you will design and implement a foundational research strategy that scales across the organization. You will lead comprehensive user research initiatives that inform product development for onshore trading and payments. Your work will directly influence the strategic direction of OKX's product portfolios, ensuring that user needs are at the forefront of decision-making. You will collaborate with product managers, designers, and engineers to integrate research findings into the product lifecycle, enhancing user experiences and driving engagement. You will also be responsible for establishing best practices in user research, mentoring junior researchers, and advocating for user-centered design principles within the organization.

What we offer

At OKX, you will be part of a dynamic team that is reshaping the future of finance through innovative crypto solutions. We offer a collaborative work environment where your contributions will have a significant impact on the company's direction. You will have the opportunity to work with cutting-edge technologies and be at the forefront of the crypto revolution. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower individuals through crypto and financial freedom.