Technical Account Manager

Who you are

You are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact. You have experience in customer engagement and possess the technical expertise necessary to act as a trusted advisor for enterprise accounts. Your ability to build relationships and understand customer needs is key to your success in this role. You are proactive in identifying and addressing potential manufacturing challenges, ensuring alignment with customer projects and initiatives. You thrive in collaborative environments, working closely with engineering teams to optimize designs for manufacturing. You are committed to driving growth and ensuring customer satisfaction through operational execution.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. You will conduct weekly onsite visits to build relationships with customers and understand their needs. Your role will involve collaborating closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform. You will stay informed about upcoming customer projects and initiatives, ensuring alignment with Xometry's offerings. Your responsibilities will also include proactively identifying potential manufacturing challenges and addressing them effectively. You will report into Operations while working closely with Sales to drive growth and enhance customer satisfaction. This unique opportunity allows you to leverage your engineering background while engaging directly with customers to deliver impactful solutions.

What we offer

At Xometry, you will join a dynamic and growing company at the forefront of digital manufacturing. We offer a collaborative work environment where your contributions will have a direct impact on our customers' success. You will have the opportunity to work with a talented team of professionals who are dedicated to innovation and excellence in manufacturing. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in transforming the manufacturing landscape and making a real difference in the industry.