Transforming customer service with AI empathy
Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...
Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...
Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...
Siena AI • Toronto
Siena AI is hiring a Technical Account Manager to bridge traditional customer experience operations with AI-driven transformation. You'll work with senior stakeholders to develop strategies that integrate AI for measurable results.
You have a strong background in customer experience and account management, ideally with experience in technology or AI solutions. You excel at building relationships with senior stakeholders and have a knack for understanding their needs and challenges. Your ability to communicate complex concepts in a clear and engaging manner sets you apart. You are proactive and enjoy working in a collaborative environment where your contributions can make a significant impact. You are passionate about leveraging technology to enhance customer experiences and drive business results. You thrive in a fast-paced, innovative setting and are excited about the potential of AI to transform customer interactions.
As a Technical Account Manager at Siena AI, you will be the key liaison between our clients and our technology teams. You will partner with senior customer stakeholders to develop and implement strategies that integrate AI into their operations. This involves conducting hands-on workshops to demonstrate the capabilities of our AI solutions and how they can be applied to improve customer experiences. You will analyze customer data and feedback to provide actionable insights that drive continuous improvement. Your role will also include managing the customer lifecycle, ensuring that clients receive the support they need to maximize the value of our solutions. You will work closely with cross-functional teams to align our offerings with customer needs and expectations. Your insights will help shape the future of our product development, ensuring that we remain at the forefront of AI-driven customer experience solutions.
At Siena AI, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented and diverse team that is passionate about transforming customer experiences through AI. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture values collaboration, creativity, and a commitment to excellence. Join us in shaping the future of customer experience with AI.
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