Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Remote, Washington DC, United States, AMER
Fivetran is seeking a Lead Support Account Manager to provide high-touch support to Premium customers. You'll leverage your technical understanding and relationship management skills to ensure customer satisfaction and drive contract renewals. This role requires strong communication and collaboration across teams.
You have a strong background in customer support and account management, with a focus on providing exceptional service to high-value clients. Your experience includes managing complex customer relationships and ensuring that clients receive maximum value from the services provided. You possess excellent communication skills, allowing you to effectively advocate for customers while collaborating with internal teams. Your ability to analyze customer needs and provide proactive insights is key to your success in this role. You are detail-oriented and committed to delivering high-quality support, ensuring that all customer interactions are handled with care and professionalism. You thrive in a fast-paced environment and can manage multiple priorities while maintaining a focus on customer satisfaction.
In this role, you will serve as the primary support advocate for Fivetran's Premium customers, ensuring they receive the highest level of service. You will manage the end-to-end support experience, including case management, escalations, and proactive health reviews. Your role will involve analyzing customer data to provide insights that help clients optimize their use of Fivetran's services. You will collaborate closely with engineering, product, and customer success teams to address customer needs and drive improvements in the support process. Additionally, you will be responsible for executive-level communication, ensuring that key stakeholders are informed and engaged. Your leadership will help shape the Premium Support program, driving process improvements and enhancing customer advocacy.
Fivetran offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to providing exceptional support and driving customer satisfaction. We value collaboration and encourage you to bring your ideas to the table as we continue to improve our services. Our commitment to employee development means you will have access to resources and opportunities for growth within the company. We believe in fostering a culture of inclusivity and support, ensuring that all team members feel valued and empowered to succeed.
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