Associate Logistics Coordinator (night shift)

Position Overview

The Associate Logistics Coordinator is an important operations position within the Business Process Outsourcing (BPO) portfolio for E2open. In this role, a team member is dedicated to a customer and assigned the tactical management of the customer’s transportation within a specific workgroup, playing a critical role in the customer’s supply chain by ensuring the efficient and cost-effective movement of goods from origin to destination.

Responsibilities

• Customer Support: Guide our clients' entire supply chain process, from planning to delivery. This includes choosing the best transport methods, ensuring timely dispatch, and coordinating delivery schedules to optimize service and cost.
• Carrier Coordination: Actively communicate with transport providers to guarantee smooth operations and timely deliveries, handling any changes or delays effectively.
• Cost Management: Oversee and decide on additional charges, manage shipment-related expenses, and negotiate rates to stay within budget while maintaining service quality.
• Problem Solving: Address any issues in the delivery process, offering creative solutions to ensure client satisfaction.
• Performance Analysis: Monitor key performance indicators like on-time deliveries and carrier efficiency to improve our service continuously.
• Relationship Building: Establish strong, trusting client relationships, serving as a reliable advisor.
• Organizational Skills: Maintain up-to-date information on assigned tasks and be available to provide on-call/after-hours support through a phone rotation system as needed.
• Teamwork: Collaborate in holiday coverage and operational demands to meet customer needs.

Qualifications and Experiences

• 2+ years of relevant and equivalent experience
• 1+ years of customer service and/or supplier management experience is highly preferred.
• Experience with supply chain software (E2open’s portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.) is preferred.
• Advanced computer skills, including full proficiency with Microsoft Office Suite.
• Great interpersonal skills with the ability to influence others without role power.
• High attention to detail is required.
• Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
• Advanced English is required to perform the job.

Physical Requirements

General office environment and responsibilities requiring:

• Extensive use of the computer, which involves viewing a monitor and keyboarding for most of the workday.
• Placing and receiving phone calls.

 

What we offer:

• Health Insurance: EPS Pacifico Plan 2 100% covered.
• Indetermined Employment.
• Company Bonus Program.
• Referral program.
• Training programs.

Key employment details:

• Remote Work Flexibility: Enjoy the benefit of working 90% remotely, with just one in-office day every two weeks during day shift hours. (After Initial Training)
• Onboarding & Training: To ensure you get off to a strong start, e2open will provide paid training which will take place in the office during day shift hours for the first 5 weeks.
• Consistent Schedule: Work 40 hours per week on a set schedule. Weekdays (Monday to Friday) shifts run from 4 pm to 1 am EST. Weekend shifts (Saturday and Sunday) are assigned 8-hour shifts within the 9 am to 9 pm EST range. You’ll always have two consecutive rest days each week, which may fall on weekdays.
• Holiday Commitment: Occasional holiday work may be required, with full legal compensation provided.