Customer Operations Trainee

Who you are

You are eager to start your career in customer operations and are passionate about providing excellent service. You have a keen interest in urban mobility and sustainability, aligning with Cabify's mission to create a more efficient and eco-friendly transportation ecosystem. You are detail-oriented and capable of managing customer information accurately in billing and payment systems. You thrive in a collaborative environment and are ready to support your team in addressing customer inquiries and operational challenges. You possess strong communication skills, enabling you to effectively interact with corporate clients and internal teams. You are adaptable and willing to learn, understanding that this role is a stepping stone in your professional journey.

What you'll do

In this role, you will assist in registering, creating, and updating customer information in billing and payment systems, ensuring data accuracy and traceability. You will provide support in addressing inquiries from corporate clients regarding billing, payment processes, account issues, and other operational matters, escalating cases as necessary. You will collaborate with your team to ensure timely and effective communication across various channels, adhering to established protocols and guidelines. You will also participate in the development and execution of customer service processes that enhance the overall customer experience. Your contributions will help Cabify deliver a reliable and high-quality service to its users.

What we offer

Cabify offers a flexible work schedule and a supportive work environment that encourages personal and professional development. You will have the opportunity to participate in fun team events and recharge days, promoting a healthy work-life balance. Additionally, you will receive a monthly credit to test our Cabify app, allowing you to experience our services firsthand. We are committed to fostering a culture of growth and collaboration, and we encourage you to apply even if your experience doesn't match every requirement.