Customer Support Agent

Who you are

You are a motivated individual eager to start your career in customer support. You possess strong communication skills and a passion for helping others, making you an ideal fit for the Customer Support Agent role at Gorgias. You thrive in a collaborative environment and are excited about the opportunity to work with cutting-edge AI technology that enhances customer interactions. You understand the importance of providing quality support and are committed to ensuring customer satisfaction. You are adaptable and open to learning, ready to embrace the challenges that come with supporting a dynamic product. You appreciate the value of feedback and are keen to contribute insights that can help improve the software you support.

What you'll do

As a Customer Support Agent at Gorgias, you will be the first point of contact for customers seeking assistance. You will engage with customers through various channels, including chat, email, and video calls, ensuring their inquiries are addressed promptly and effectively. Your role will involve troubleshooting issues, providing product information, and guiding customers through the features of our platform. You will also have the opportunity to test new features and provide feedback to the development team, helping to shape the future of our software. Your insights will be invaluable in enhancing the customer experience and driving product improvements. You will collaborate closely with other departments to ensure a seamless customer journey and contribute to a culture of excellence within the support team.

What we offer

At Gorgias, we are committed to fostering an inclusive environment where everyone can thrive. We welcome applicants from diverse backgrounds and experiences, as we believe that diverse teams drive innovation and better decision-making. You will have the opportunity to work in a supportive team that values your contributions and encourages your professional growth. We offer a dynamic work environment where you can develop your skills and advance your career in customer support. Join us in making Conversational Commerce a reality and be part of a team that is shaping the future of ecommerce.