Implementation Manager

Opportunity for Impact

As an Implementation Manager, you’ll serve as a trusted advisor to our enterprise customers by: 

• Partnering closely with exchanges and FinTechs to design, implement, and activate TaxBit’s products and solutions
• Working in close collaboration with our engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers
• Creating feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value-adding products 

You’ll have lots of fun opportunities to scale your impact in a hypergrowth startup! 

Role and Responsibilities

• Project manage complex implementation engagements for enterprise accounts
• Oversee overall project plan and implementation with TaxBit SMEs and engineers
• Capture and document clients’ business goals then translate the goals into technical requirements
• Work with TaxBit SMEs and engineers to document clients’ data requirements and architecture to drive discussions with clients
• Establish, develop and own client relationships with business and IT stakeholders
• Help clients integrate with TaxBit’s product suite
• Debug and investigate complex issues independently and escalate as needed
• Lead customer launches and ensure post go-live success
• Contribute to a great team culture and working environment

Professional Qualifications

• Bachelor’s Degree in Accounting, Business, Information Systems or similar
• 4+ years of experience in technology consulting, professional services, data analysis or related fields

Personal Characteristics 

• Experience in enterprise architecture, including AWS, integration technologies, and APIs
• Experience working with Engineering teams
• Effective communication and client management skills
• Strong problem solving skills and an ability to thrive amidst ambiguity
• Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach
• Passion for and curiosity about digital assets
• Background and expertise in FinTech or Tax & Accounting preferred 

Compensation

The base salary range for this role is $90,000 - $150,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.