Empowering your online presence with ease
GoDaddy is a leading web hosting and domain registration platform, serving over 21 million customers including major brands like Roblox, Telegram, and Asana. Headquartered in South Tempe, AZ, GoDaddy has expanded its offerings to include eCommerce solutions such as invoicing and payment services, en...
GoDaddy offers a comprehensive benefits package including company equity, subsidized meals, medical, dental, and vision coverage, and generous parenta...
GoDaddy fosters a culture that prioritizes customer needs and market responsiveness, particularly in the eCommerce space. The company emphasizes innov...
GoDaddy • Bulgaria
GoDaddy is seeking a Technical Support Supervisor to lead a team of support professionals in Bulgaria. You'll drive performance, coaching, and operational excellence while ensuring a high-quality customer experience.
You have a strong background in customer support and team leadership, with experience in managing performance and driving operational excellence. You understand the importance of maintaining a high-quality customer experience and are committed to supporting your team members in their growth and development. You are data-driven and can use metrics to guide decisions and align your team with broader organizational goals. You excel in conducting regular one-on-ones, providing actionable feedback, and ensuring that team members understand expectations and deliver high-quality work. You are adept at overseeing day-to-day workflows, including queue health, scheduling, escalations, and coverage, while monitoring key performance indicators such as CSAT, QA, productivity, and SLA adherence.
In this role, you will lead a team of support professionals, focusing on coaching and development to drive performance. You will ensure operational excellence across daily workflows, balancing people leadership with operational execution. You will conduct regular one-on-ones with team members to provide feedback and support their career development. Managing performance will be a key responsibility, including documentation and formal performance actions when necessary. You will oversee day-to-day workflows, ensuring that your team meets expectations and delivers high-quality work aligned with GoDaddy values. You will monitor KPIs and adjust team priorities as needed to maintain a high level of service. Leading team meetings and maintaining transparency will be essential to fostering a collaborative environment.
GoDaddy offers a flexible remote work environment, allowing you to work from home while occasionally visiting the office for team events or meetings. You will be part of a dynamic team that values collaboration and continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in shaping the future of work at GoDaddy.
Apply now or save it for later. Get alerts for similar jobs at GoDaddy.
