The Global Corporate Employee Relations (GCER) team at Amazon is seeking an Employee Relations Manager to join the team in the Asia Pacific Japan and China (APJC) region. The position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.
The central objective of the Global Corporate Employee Relations at Amazon team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer. To support that objective, this position’s responsibilities fall into proactive and reactive categories. The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts. The role combines elements of reactive work; including calibrating the ER response to emerging situations, such as interactions with third parties, and proactive work; including monitoring sentiment, political and legal trends, designing strategy, developing and executing ER plans to improve employee engagement now and in the future, and creating and implementing the frameworks for any internal employee representative bodies. Balancing time between proactive efforts and urgent-response is a critical component for success in the position.
The individual will also work proactively to:
• Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices
• Work directly with Amazon employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching
• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
• Review, analyze, and report on case data to identify trends, areas of opportunity and required actions.
• Design and conduct positive employee relations trainings and other capability building initiatives.
This position reports directly to the Employee Relations Principal and can be based in either Korea or Singapore, with relocation assistance available for the successful candidate. The role requires fluency in English and proficiency in at least one East Asian language (Japanese, Korean, or Chinese). The position requires extensive travel (up to 40% of the time) and must be able to accommodate short-notice travel requirements.
Key job responsibilities
• Plays a key role in domestic and international expansion projects by providing strategic guidance on employee-related decisions. Guides leadership on workforce implications during expansion initiatives, develop strategies to maintain and enhance employee engagement, and recommend mitigation plans when business requirements may impact employee satisfaction.
• Maintains proactive and timely communication with all stakeholders regarding emerging employee relations matters, ensuring accurate information is conveyed promptly to all relevant parties.
• Bachelor’s degree required or Certified Public Labor Attorney recognition; advanced degree, law degree, or other specialised training in Labor relations a significant plus.
• 5+ years of labor and employee relations experience, functional human resources or labor/employment law, including experience in workplace investigations and/or labor/employment law in Korea, China, Japan, or other APJC jurisdictions.• Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems.
• Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
• Sound judgment and decision-making, deploying emotional intelligence in every interaction with our employee base. The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused high-tech environment.
• Experience working with and applying employment and labor laws throughout APJC.
• Strong written communication skills and the ability to develop effective executive level messaging, reports and presentations.
• Experience coaching, consulting and advising employees and HR and business stakeholders and experience managing conflict resolution in the workplace.
• Strong ability to analyze data, develop and prepare standard and ad hoc reports, and present findings with conclusions, responses, and recommendations to HR and business leaders.
• Acts with a sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment.
• Ability to handle confidential and sensitive information with a high-level of discretion.
• Technically proficient in MS Outlook, Word, Excel, and PowerPoint.
• Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
• Highly motivated, confident, resilient, thoughtful, proactive and intellectually curious.
• Demonstrated ability to successfully navigate complex, international organizational structures.
• Experience facilitating employee listening sessions/focus groups.
• Experience designing and delivering scalable training programs.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
