Associate Customer Renewals Sales Specialist • Renewals | APAC

Who you are

You are an enthusiastic individual ready to embark on a career in customer renewals sales. You thrive in a collaborative environment and are eager to contribute to a team that values accountability and empathy. Your ability to maintain a high volume of communication, including calls and emails, is essential for success in this role. You believe in the power of teamwork and are committed to creating lasting growth for both yourself and the customers you serve.

You possess a positive attitude and a strong commitment to customer satisfaction. You understand the importance of renewals in maintaining customer relationships and are motivated to ensure that clients receive the best possible service. Your readiness to learn and adapt in a fast-paced environment will help you excel in this position.

What you'll do

As an Associate Customer Renewals Sales Specialist, you will be responsible for managing a large volume of customer renewals. You will engage with clients through daily calls and emails, ensuring that their needs are met and that they are satisfied with the services provided. Your role will involve maintaining accurate records of customer interactions and renewals, allowing for effective follow-up and relationship management.

You will collaborate closely with other team members to share insights and strategies for improving customer retention. Your ability to communicate effectively will be crucial as you work to understand customer concerns and address them promptly. You will also participate in team meetings to discuss performance metrics and share best practices for achieving renewal targets.

In this role, you will have the opportunity to develop your sales skills and gain valuable experience in customer relationship management. You will be encouraged to take initiative and propose ideas for enhancing the renewal process, contributing to the overall success of the team.

What we offer

At SolarWinds, we prioritize the well-being of our employees and foster a supportive work environment. You will have the chance to grow your career within a company that values innovation and teamwork. We offer competitive compensation and opportunities for professional development, ensuring that you have the resources needed to succeed in your role. Join us and be part of a mission-driven organization that is dedicated to enriching the lives of the people we serve.