Customer Success Manager

Who you are

You are someone who is eager to grow in your Customer Success career, whether you are just starting out or transitioning from a role in operations, sales development, or account management. You thrive in collaborative environments and are motivated by the success of your team and customers. You understand the importance of customer engagement and are committed to helping clients leverage the full value of the solutions provided by Checkr. You are adaptable and ready to learn the fundamentals of customer success at scale, contributing to a high-collaboration environment.

What you'll do

As a Customer Success Manager on the Mid-Market Scale team, you will be responsible for driving customer retention and growth. You will engage with customers to ensure they are utilizing Checkr's solutions effectively, acting as a vital growth engine for the Customer Success organization. You will work alongside a team of elite Customer Success Managers, collaborating to manage a pooled customer segment. Your role will involve understanding customer needs, providing support, and ensuring that they are satisfied with the services offered. You will also have the opportunity to develop your skills and knowledge in customer success, preparing you for future roles within the organization.

What we offer

Checkr offers a dynamic work environment where you can learn and grow alongside a talented team. You will have the chance to develop your career in Customer Success, with opportunities to advance into Mid-Market Relationship, Enterprise, and Strategic CSM teams. The company values collaboration and innovation, providing a supportive atmosphere for personal and professional development. You will be part of a mission-driven organization that is committed to building trusted workplaces and communities through its innovative technology and data platform.