
Transforming post-purchase experiences for retailers
Narvar, headquartered in San Mateo, CA, is a leading customer experience platform that enhances post-purchase interactions for retailers. Since its founding in 2012, Narvar has facilitated over 2 billion shipments and serves more than 1,500 clients, including major brands like Sephora, GAP, and Levi...
Narvar offers comprehensive health, vision, and dental insurance, along with generous parental leave and flexible time off. Employees enjoy a hybrid w...
Narvar's culture is centered on simplifying complex delivery processes for retailers, fostering a data-driven environment that prioritizes customer ex...

Narvar • Remote - Canada
Narvar is seeking a Senior Product Manager to lead their shipping insurance solution, Narvar Secure. You'll drive merchant growth and optimize onboarding experiences while collaborating with cross-functional teams. This role requires strong product management skills and a data-driven approach.
You have 5+ years of experience in product management, ideally within the ecommerce or insurance sectors — you've successfully led product initiatives that drive user adoption and revenue growth. Your entrepreneurial spirit shines through as you craft user-centric experiences that resonate with merchants and enhance their onboarding journey.
You are data-driven and comfortable making decisions based on analytics — you understand how to leverage metrics to optimize conversion flows and improve product performance. Your ability to collaborate cross-functionally with engineering, design, and customer teams ensures that you deliver high-impact outcomes that align with business goals.
Your experience with technical integrations across platforms like Shopify and Zendesk is a significant asset — you know how to navigate complex integration challenges and create seamless workflows that empower merchants to launch independently. You thrive in high-visibility roles where your contributions directly impact revenue and user satisfaction.
Experience with A/B testing and user research methodologies is a plus — you enjoy experimenting with different approaches to find the best solutions for onboarding and user engagement. Familiarity with ecommerce trends and challenges will help you anticipate merchant needs and drive product enhancements effectively.
In this role, you will own the end-to-end strategy for Narvar Secure, leading product initiatives that accelerate retailer adoption and reduce friction in the onboarding process. You will redesign the onboarding experience into intuitive, low-touch workflows that enable merchants to launch independently, ultimately boosting attach rates for shipping protection.
You will collaborate closely with engineering and design teams to ensure that product features align with user needs and business objectives. Your responsibilities will include optimizing messaging, design, and funnel performance to increase the percentage of orders with shipping protection, directly impacting Narvar's revenue growth.
You will lead technical integrations across various ecommerce platforms and support tools, ensuring that Narvar's internal product suite works seamlessly with external systems. Your ability to communicate effectively with cross-functional teams will be crucial in delivering high-impact outcomes that drive merchant growth.
Narvar offers a competitive salary range of $175,000—$200,000 CAD, reflecting your skills and experience. You will have the opportunity to work in a dynamic and supportive environment where your contributions are valued and recognized. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to enhance our product offerings.
Join us at Narvar and be part of a team that is transforming the ecommerce landscape through innovative solutions. We are committed to fostering a culture of collaboration and continuous improvement, where you can grow your career while making a meaningful impact.
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