Software Engineer, Forward Deployed- NYC Office

Who you are

You are an engineer who thrives on building products and enjoys direct interaction with customers. You have a strong desire to solve open-ended problems and can fluidly transition between coding and customer conversations. You understand the importance of customer feedback and iteration in product development, and you are committed to helping customers succeed with your solutions.

You believe in the value of a diverse and inclusive team, recognizing that it is key to long-term success. You are adaptable and can work in a hybrid environment, balancing time in the office with remote work. You are excited about the opportunity to contribute to a company that is transforming the monetization landscape for AI and software companies.

Desirable

Experience in a customer-facing engineering role would be a plus, as would familiarity with billing infrastructure or usage-based pricing models. A background in working with cross-functional teams, particularly in customer success or product management, would enhance your ability to excel in this position.

What you'll do

In this role, you will alternate between shipping production-ready features and partnering with customers to help them integrate and launch successfully with Orb's solutions. You will collaborate closely with the Customer Success team to understand each customer's goals and guide them through the technical setup process. Your responsibilities will include writing custom logic or tooling to meet specific customer needs and working with the broader Engineering organization to translate insights into scalable product improvements.

You will be on the front lines of product feedback and iteration, ensuring that the solutions you build not only meet technical requirements but also align with customer expectations. Your role will involve problem-solving and troubleshooting implementation challenges, making you a critical part of the customer journey.

What we offer

Orb provides a hybrid work culture, allowing you to work in the office three days a week while also enjoying the flexibility of remote work. You will be part of a high-velocity team that is dedicated to shipping innovative infrastructure solutions. The company values customer centricity, attention to detail, and a proactive approach to challenges, creating an environment where you can thrive and grow.

You will have the opportunity to work with cutting-edge technology and contribute to a mission that is reshaping how companies monetize their products. Orb is backed by significant funding, which supports its growth and commitment to building a diverse and inclusive team. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.