Unlock insights to drive product success
Mixpanel is a leading product analytics platform headquartered in San Francisco, California. Trusted by over 26,000 companies, including Airbnb, Instacart, and Dropbox, Mixpanel helps businesses analyze user interactions to drive smarter decisions. The company has raised $77 million in funding from ...
Mixpanel offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy, allowing employees to balance work and life ef...
Mixpanel fosters a data-driven culture that emphasizes experimentation and user-centric design, encouraging teams to innovate and adapt quickly to mar...
Mixpanel • London, UK (Hybrid)
Mixpanel is hiring a Customer Success Architect III to partner with customers throughout their journey, driving business outcomes and delivering value. You'll work closely with various teams to implement analytics solutions. This role requires strong technical and consulting skills.
You have a strong background in customer success and technical consulting, with at least 5 years of experience in a similar role. You understand the importance of analytics in driving business decisions and have a proven track record of helping customers achieve their goals. Your communication skills are exceptional, allowing you to effectively collaborate with cross-functional teams and convey complex technical concepts to non-technical stakeholders. You are adept at managing customer relationships and have a knack for identifying opportunities to add value throughout the customer journey. You are familiar with analytics platforms and can leverage data to drive insights and recommendations for your clients. You thrive in a hybrid work environment, balancing remote work with in-person collaboration when necessary.
As a Customer Success Architect III at Mixpanel, you will engage with customers from the pre-sales phase through to implementation and ongoing support. You will run proof of concepts to demonstrate the value of Mixpanel's analytics capabilities, ensuring customers can quickly see the benefits of the platform. Your role will involve working closely with Account Executives and Account Managers to understand customer needs and tailor solutions that drive ROI. You will lead technical projects and services that enhance customer satisfaction and engagement with the Mixpanel platform. Additionally, you will provide training and support to customers, helping them navigate the analytics landscape and maximize their investment in Mixpanel. You will also collaborate with Product and Engineering teams to relay customer feedback and contribute to product improvements.
Mixpanel offers a dynamic work environment where you can make a significant impact on our customers' success. We provide competitive compensation and benefits, including opportunities for professional development and growth within the company. Our culture emphasizes collaboration, innovation, and a commitment to delivering exceptional service to our clients. You will have the chance to work with a diverse team of professionals who are passionate about analytics and customer success, and you will play a key role in shaping the future of our customer engagement strategies.
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