Empowering businesses with seamless cross-border payments
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Airwallex • MY - Kuala Lumpur
Airwallex is seeking a Customer Success Manager for their Enterprise team to empower global businesses with integrated financial solutions. This role requires strong expertise in customer success and collaboration with various teams.
You have a proven track record in customer success management, particularly in enterprise environments, where you've built strong relationships with clients and ensured their satisfaction with services. You bring a strategic mindset and are adept at understanding customer needs, translating them into actionable insights that drive product improvements. Your experience includes working closely with cross-functional teams to deliver exceptional service and support, ensuring that clients achieve their desired outcomes. You are motivated by the mission of empowering businesses and are eager to contribute to a fast-growing company like Airwallex.
In this role, you will be responsible for managing a portfolio of enterprise clients, ensuring they receive the highest level of service and support. You will act as the primary point of contact for clients, addressing their inquiries and concerns promptly. Your role will involve collaborating with product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience. You will also develop and implement strategies to drive customer engagement and retention, ensuring that clients are fully utilizing the platform's capabilities. Additionally, you will analyze customer data to identify trends and opportunities for growth, helping to shape the future direction of the product.
At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will work in a supportive environment that encourages you to take ownership of your projects and make a real impact on our clients' success. Join us in building the future of global payments and financial solutions.
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